Return & Refund Policy

Last Updated: February 18, 2026

Introduction

At Oilsubsea, we want you to shop with confidence. We understand that there may be occasions when an item is not the right fit or does not meet your expectations. Our Return & Refund Policy has been designed to make the return process as straightforward and transparent as possible while ensuring fair treatment for every customer.

We encourage you to inspect your order promptly after delivery. If you decide that a return is necessary, please review the information below before sending your item back. Following these guidelines will help us process your request efficiently and minimize delays.

Our customer support team is always available to answer questions regarding returns, refunds, or exchanges and will gladly assist you throughout the process.

Eligibility

Eligible merchandise may be returned within 30 days from the date your order is delivered.

To qualify for a return, products should be sent back within the return window and meet the conditions outlined in this policy. Requests received after the 30-day return period may not be eligible for approval.

We recommend contacting our support team before returning any merchandise so we can provide guidance and help ensure your return is processed as smoothly as possible.

Return Conditions

To be eligible for a refund, returned items should satisfy the following conditions:

Returned within 30 days of delivery.
Unused, unworn, and in clean condition.
Free from stains, odors, alterations, or damage caused after delivery.
Original tags remain attached whenever applicable.
Returned with original packaging whenever reasonably possible.

Items that do not meet these conditions may not qualify for a refund or may require additional review before a final decision is made.

Non-returnable Items

Although we strive to accommodate our customers whenever possible, certain products cannot be accepted for return.

Examples of non-returnable merchandise include:

Items showing signs of wear, washing, or alteration.
Products damaged after delivery due to misuse or improper care.
Items returned without essential components or accessories, when applicable.
Products returned beyond the 30-day return period.
Items specifically identified as final sale or otherwise ineligible for return at the time of purchase.

If you are uncertain whether your purchase qualifies for a return, please contact our support team before shipping the item back.

Return Process

Returning an eligible item is simple.

Contact our customer support team to request return assistance.
Include your order number and explain the reason for the return.
Wait for return instructions from our support team.
Package the item securely to help prevent damage during transit.
Ship the package according to the provided instructions.

We recommend keeping your shipping receipt or tracking information until the return has been completed and your refund has been finalized.

Inspection

Once your returned package arrives, our team carefully inspects the merchandise to verify that it satisfies the return requirements described in this policy.

The inspection process includes confirming the condition of the item, checking for signs of wear, ensuring all applicable components are included, and verifying that the return falls within the approved return window.

If additional information is required during the review process, we may contact you before completing your refund.

Refund Timeline

Stage	Estimated Time
Return Window	30 Days
Inspection	After the return is received
Refund Processing	Up to 10 Business Days
Restocking Fee	No Fee

While most refunds are completed sooner, please allow up to 10 business days after approval for the refund to be processed.

Refund Method

Approved refunds are issued using the original payment method used during checkout whenever possible.

Once the refund has been processed, the time required for the funds to appear in your account depends on your payment provider or financial institution.

Oilsubsea does not charge a restocking fee for approved returns.

Late Refunds

If you have received confirmation that your refund has been processed but have not yet seen the funds in your account, please allow additional time for your bank or payment provider to complete their internal processing.

If a reasonable amount of time has passed and your refund still has not appeared, please contact us. We will gladly verify the refund status and assist you in resolving any concerns.

Damaged Items

If your order arrives damaged, please notify us as soon as possible after delivery.

To help us investigate the issue quickly, please provide your order number along with clear photographs of the damaged item and its packaging. Our support team will review the information and determine the most appropriate resolution based on the circumstances.

Prompt reporting allows us to work more efficiently toward resolving shipping-related damage.

Wrong Items

If you receive an item that differs from what you ordered, please contact our support team promptly.

Include your order number along with photographs of the product you received. After reviewing your request, we will provide instructions for returning the incorrect item and arrange an appropriate solution.

Please avoid using the incorrect item before contacting us, as this helps ensure a smoother resolution process.

Exchanges

If you would like a different size, color, or style, please contact our customer support team before returning your purchase.

Exchange requests are reviewed based on product availability at the time the request is processed. If the requested replacement is unavailable, an eligible refund may be offered after the returned item has been received and inspected.

We recommend contacting us as early as possible to improve the likelihood that your preferred replacement remains available.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or the status of a return request, we are happy to help.

Email: support@oilsubsea.com